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- Verify that you can log into the OnePacs web application from this computer.
- Verify that there is sufficient bandwidth using a tool such as speedof.me. OnePacs requires a minimum of 1Mbps of download bandwidth and recommends 5Mbps or greater.
Verify you are using the latest version of the study retriever.
If not, please upgrade to the latest version.
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Verify at least one selected DICOM destination has a status of "Ok". Right click on the system tray icon. Select "Preferences" and then the destinations tab. Select the appropriate destination and click "Test." If the user is using a third-party viewer like Osirix or eFilm, assure that the viewer is started and that the configuration is correct.
Studies are not automatically downloading.
Right click on the Study Retriever system tray icon. Select "Preferences" and then click on the "General" tab. If pre-caching is desired, make sure "automatically download studies" is checked.
Click "Validate" to validate the worklist search string.
By default, the Study Retriever only downloads cases that are assigned to the user. If the user desires to pre-fetch unassigned cases, a change to the worklist query is required. To download unassigned cases as well as cases specifically assigned to the user, replace
Code Block and assignedToUser = '$USER'
with
Code Block and (assignedToUser = '$USER' or assignedToUser is null)
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