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- Verify that you can log into the OnePacs web application from this computer.
- Verify that there is sufficient bandwidth using a tool such as speedof.me. OnePacs requires a minimum of 1Mbps of download bandwidth and recommends 5Mbps or greater.
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Verify you are using the latest version of the
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study retriever
If not, please upgrade them to the latest version. They may be experiencing a bug or issue that has already been resolved.
Is the Study Retriever running?
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- Enter the following address in a web browser. https://localhost.onepacs.com:8091/getConfiguration?callback=a
- It should bring up a blank page, but should not bring up an unable to connect page. If it does not, check the windows host file for a misconfiguration. (C:\Windows\System32\drivers\etc\hosts)
- If user is you are using Internet Explorer 11.0.9600.16384 the user should please update to the latest version of Internet Explorer by installing Windows updates. Installing Firefox is a different workaround.
- There have been isolated cases of the browser not accepting the Study Retriever's certificate, in which case this is a useful action to manually accept the certificate. In the case mentioned, studies were downloading in the Study Retriever but the worklist was manifesting the blue monitor icon situation. The only solution in this case was to navigate to the above address in the browser, and manually accept the certificate.
- Verify that the Study Retriever has completely started by executing a "netstat -ao | findstr ":8090 :8091" from the command line to verify that ports 8090 and 8091 are bound.
- Some browser add-ons disable the ability of the browser to communicate via script tag proxy. Disable such add-ons (or add exceptions for *.onepacs.com) and restart the browser.
- Internet Explorer may be blocked from communicating with the Study Retriever if SSL 2.0 is enabled. Disable it in Internet Options -> Advanced -> Security.
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In OS X network traffic over the localhost interface (loopback) can be extremely slow due to the default MTU size. This command would need to be run after each reboot. There is no known stable workaround.
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sudo ifconfig lo0 mtu 9000 |
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