Users of subscribed versions of OnePacs have access to a variety of support options.

All subscribed OnePacs users are welcome to use the OnePacs User Support Forums mentioned above.

Additionally, support requests may currently be made by an on-line ticketing system or by phone. Instructions for using such support options may be obtained from your OnePacs representative. Support can be offered most effectively if such support inquiries are made of OnePacs by designated technical contacts within the group using OnePacs.

Pricing for support varies according to the specifics of the service agreement in place between the institution/group and OnePacs.

Free OnePacs users - General support inquiries

Users of the free version of OnePacs may make unlimited use of the OnePacs User Support Forums. These forums are staffed by OnePacs support personnel and questions are responded to in a timely fashionSupport for the OnePacs system is offered to each group on an individual support contract basis. Please ask your group's OnePacs administrator for assistance in obtaining support.

For help with research or educational questions, OnePacs users are welcome to use the OnePacs User Support Forums.