Administrators can set service hour policies for groups to restrict the ability to confirm cases to certain hours ("Service Hours").
When a study confirmation attempt is made by a facility-side user through the web interface, or by HL7, for a study not eligible for confirmation due to service hour restrictions, this attempt will fail, and users will be given a message regarding the service hours restriction.
Radiology group personnel authorized to confirm studies (such as Radiology Support or Administrators) can confirm studies regardless of service hour restrictions. Accordingly, if a facility requests an exception to the service hour restriction, Radiology group-side personnel may confirm the study to be read.
Service hours are configured first by setting a policy, then applying the policy to one or more facilities.
Service hour policies are created through the "Facilities" option in the "Admin" menu:
Click the "Add" Button to create a new Service Hour policy.
Within this page, we can set what actions will happen during Service Hours, and outside of them as well. Let's first create a Schedule for our new Service Hour Policy by clicking the "Edit" button.
This page, the Scheduling page, will allow us to view our created schedules. We can have schedules for Radiologist, Auto Assignment Rules, and Facility Service hours. We will be adding facility service hours. To add a new schedule, click the "Add" button in the lower left hand corner.
From here, we can crete individual service hours for scheduling. Click the "add Hours" button to add in time of day, and day of week to your scheduling policy.
By clicking "Add Exception" we can add in days to exempt from the policy, such as holidays.
By clicking the "Sharing" tab in the screenshot above this line, we can set our service hour policy's type. For our example, we will set our service hour "Sharing" to Facility Hours. Keep "Facility Service Hours" as the only typed checked.
We've now created our Service Hour Policy for the facility. Too apply it to the facility, open the facility under Admin → Facilities. Go to the "Confirmation Tab" and implement the newly created Facility Service Hour policy here.
