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If the Workstation application still fails to open, the user profile may be corrupt and needs to be removed. The directory located at "%LOCALAPPDATA%\OnePacs, _LLC" should be removed and the workstation restarted.
Some or all of the images cannot be viewed.
This may indicate a decompression error. Some vendors utilize non-compliant JPEG2000 compression which may cause this issue. It is possible for the Study Retriever to attempt decompression. Unselect "Allow uncompressed transfer syntax" for the OnePacs Workstation destination on the "Destinations" tab.
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| NOTE: this will worsen performance and consume more disk space so it is recommended that this be turned off after the problematic study is stored. |
Prior studies are missing in OnePacs Workstation although they are downloaded.
Verify that the number of prior studies is not limited in Tools > Options... > Prior Studies.
The OnePacs Workstation periodically crashes.
In the rare event that the application crashes. Please contact OnePacs support and provide debug logs.
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