Users of

OnePacs

Users of subscribed versions of OnePacs have access to a variety of support options.

All subscribed OnePacs users are welcome to use the OnePacs User Support Forums mentioned above.

Additionally, OnePacs support requests may currently also be made by requested through an on-line ticketing system, or by phone. Instructions for using such support options may be obtained from your OnePacs representative. Support can be offered most effectively if such support inquiries are made of OnePacs Such support requests may be made by designated technical contacts within the group using OnePacs. Instructions for using such support options may be obtained from your OnePacs representative.

Pricing for support varies according to the specifics of the service agreement in place between the institution/group and OnePacs.

Free OnePacs users - General support inquiries

Users of the free version of OnePacs may make unlimited use of the OnePacs User Support Forums. These forums are staffed by OnePacs support personnel and questions are responded to in a timely fashion.