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To obtain debugging logs for the OnePacs Gateway, perform the following steps:
- Navigate to the following directory in Windows Explorer on the Gateway PC:
Code Block C:\Program Files (x86)\OnePacs\gateway\server\default\log
- Copy the files named server and server.log.1 to the desktop.
- Select both of these files in Windows Explorer, right-click on one of them, and select “Send to > Compressed (zipped) folder”
- A file named server.zip (or “server”) will be created on the desktop, with the following appearance:
- Transmit this file to OnePacs support to request assistance. The file may be attached directly to a OnePacs support ticket, for users with technical support contracts in place.