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When making a OnePacs support inquiry, it may be helpful to provide “debugging logs”, which are files which keep track of the workings of the OnePacs system and are useful in diagnosing the cause of problems.
To submit debug logs, right click on the taskbar icon (windows) or menubar icon (mac) and select "Upload debug logs to OnePacs". Once the logs are submitted you will be provided with a unique key identifying your logs. Provide this key to OnePacs Support.
